Incognito Software Systems, a global provider of broadband service orchestration and device management solutions, announced that a fast-growing Central Asian service provider has selected its Digital Experience (DX) Solution to centralize management of customer premises equipment (CPE) across fixed wireless access (FWA) and broadband services. Deployed with value-added partner BM COM, the solution aims to streamline operations, improve subscriber quality of experience, and reduce costs.
With rapid broadband expansion and increasing device diversity, the operator needed a scalable platform to efficiently manage multi-vendor CPE environments. Incognito's carrier-grade solution features an award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support, delivering automated end-to-end device lifecycle management including configuration, monitoring, diagnostics, and firmware management. The platform is scalable and extensible, helping future-proof operations and ensuring interoperability across diverse CPE environments over any access technology.
"We are proud to support this operator in modernizing its device management capabilities and delivering a high-quality, reliable internet experience to every subscriber as its network and customer base continue to grow," said Gary Knee, CEO of Incognito. "Our solution provides the flexibility, scalability, and intelligence required to manage today's complex, multi-access broadband networks."
The comprehensive approach provides visibility and control of the end-to-end lifecycle of devices, enabling the operator to streamline operations, deliver reliable broadband services with confidence, and maintain a competitive edge as demand for full fibre grows. The solution empowers network operations and support teams with remote lifecycle control, continuous device monitoring, and advanced diagnostics. The integrated KPI Analytics Dashboard provides real-time reporting on device, in-home Wi-Fi, and access network parameters, giving actionable insights into network health and service quality.
"Working with such dynamic and fast-growing operators has been exciting since the beginning," said David Mansfeld, Managing Partner at BM COM. "BM COM's role is to support this operator all the way by providing system integration, support, and hands-on expertise to ensure rapid growth of our valuable customer."
