Dayos Pte. Ltd., a Singapore-based AI company, announced the general availability of Athena, the latest release of its agentic platform Hero, designed to directly replace traditional Application Managed Services (AMS) contracts for Oracle and Workday. Unlike tools layered on top of existing systems, Hero operates as a full replacement, deploying within two weeks and autonomously handling tasks such as report development, configuration, and token management while customers retain their existing systems, controls, and access models.
Athena addresses four key structural problems with the AMS model that have persisted for two decades: deployment time, quality of work, long-term support drag, and proof of effectiveness. Traditional AMS engagements require months to scope and ramp up, whereas Athena Starter deploys in just two weeks—from contract execution to production agents running inside the customer's Oracle or Workday tenant. Hero's agents reason through tickets within the actual tenant, exploring, planning, and validating before posting. Report development, historically the worst offender on enterprise SLA reports, completes 70% faster, with plain English inputs translated into validated SQL executed inside the tenant.
Long-term support drag is significantly reduced: Hero cuts Oracle ticket backlogs by 50% in the first 30 days for Starter customers, with a sustained 60% reduction in the active ticket queue by the end of year one for Pro customers. SLAs across customer engagements run 50% faster. Dayos demonstrated the platform's robustness by using Hero internally to retire its own ServiceNow ITSM environment in 45 days, with 60% of Tier 1 tickets now resolved autonomously. This deployment is documented as a reference case in the IMDA Model AI Governance Framework for Agentic AI, published by Singapore's Infocomm Media Development Authority at ATxSG in May 2026, alongside case studies from AWS, DBS, Google, Workday, OCBC, Tencent, PwC, and GovTech.
"AMS providers bill per ticket or per hour. Hero closes tickets at no marginal cost on top of the platform fee. Every ticket Hero closes is one your AMS provider doesn't bill for," said Brad McElhannon, Founder and CEO of Dayos. Athena Starter is priced at USD 60,000 per year, delivering 50% Oracle ticket backlog reduction in 30 days, 70% faster report development, and 50% faster SLAs. Athena Pro, at USD 150,000 per year, adds custom agent development and a contractually committed 60% sustained reduction in the active ticket queue by the end of year one. Plan details and outcome breakdowns by tier are available at dayos.com/plans.
The Athena Hero release supports Oracle and Workday, with SAP availability targeted for January 2027. Hero is built on Google's Agent Development Kit (ADK) with Gemini as the lead reasoning model, operating under ISO 42001-aligned governance with SOC 2 Type II controls. Active enterprise deployments are already underway across the Asia-Pacific region.
