IVOREE, an omnichannel engagement platform serving gaming and hospitality operators across North America, has announced a mobile platform partnership with the Kiowa Casino Operations Authority (KCOA), extending its AI-driven patron engagement technology to all three Kiowa Casinos in Oklahoma: Kiowa Casino & Hotel in Devol, Kiowa Casino Carnegie in Carnegie, and Elk Creek Kiowa Casino in Hobart. The partnership goes beyond a standard mobile app deployment; it centers on integrating IVOREE's platform with Kiowa's existing systems landscape, which includes legacy AS/400-powered systems and cloud-based solutions. This integration is notable because it demonstrates how modern AI-driven engagement tools can be layered onto older infrastructure without requiring a wholesale replacement of core systems, a critical consideration for many tribal and regional gaming operators.
The platform provides Kiowa Casinos patrons with mobile-first access to real-time account information, tailored offers, campaigns, promotions, and play mechanics. Its intelligent player-data layer enables each property to personalize the guest experience at the individual patron level while giving Kiowa Casinos a unified view of engagement activity across all three locations. For a multi-property operator, this unified view is essential for understanding cross-property patron behavior and optimizing marketing spend. The mobile solution is already live across all three properties, making IVOREE's engagement platform accessible to patrons directly from their mobile devices.
Callie Singh, who has led marketing for Kiowa Casinos since 2010, said the operator sought a partner with vision and innovation in technology plus domain knowledge in gaming and hospitality. She noted that in-person visits and discussions with other operators already using IVOREE's platform provided evidence that the solutions were tried and tested in the field. Manmohan Reddy, Head of Technology at IVOREE, emphasized that Oklahoma is a unique market and that Kiowa's systems landscape and integration with all of them was a key pillar identified early during due diligence.
Bob Dimmick, CEO of Kiowa Casinos, framed the partnership within the broader context of AI reshaping the gaming industry, from player acquisition and loyalty to operations, security, and strategy. He stressed that while the operator maintained a forward-looking vision on innovation and AI, it was important to have a partner with demonstrated strength in technology integrations, especially with existing systems including AS/400-powered systems to cloud-based solutions. "It was very clear that the IVOREE team is the best on this front with their extensive systems integration and architecture design experience with the largest Operators in the US, Canada, Latin America and Africa, all done with security being a cornerstone of their solution delivery," Dimmick said.
Benjamin Keller, Head of Business Development at IVOREE, described Kiowa Casinos as the kind of partner IVOREE was built for: a Sovereign Nation operator with the same conviction in AI-driven engagement and innovative technology solutions targeted for patrons in the Central US, specifically Oklahoma and Texas. He added that the partnership shows what the platform was built to do: deliver guest experiences through unique journeys in a secure manner. The agreement highlights a growing trend among tribal gaming operators to adopt sophisticated, data-driven engagement platforms that can integrate with legacy systems, potentially setting a precedent for similar deployments across the region. IVOREE's platform serves Historical Horse Racing operators, route markets, Sovereign Nation Tribes, commercial gaming locations, restaurants, bars, and hotels across more than a dozen states in the US and Canada, and the Kiowa deployment extends that footprint in the Central US market. For more information, visit ivoree.ai.
The Kiowa Casino Operations Authority is the tribal gaming enterprise of the Kiowa Tribe of Oklahoma, operating three properties across Southwest Oklahoma. The flagship Kiowa Casino & Hotel in Devol offers roughly 64,000 square feet of gaming space, more than 700 slot machines, table games, a hotel of approximately 60 rooms, the Morning Star Steakhouse, a cafe, and a bar. Kiowa Casino Carnegie is a locally oriented venue with more than 110 slot machines and a cafe, while Elk Creek Kiowa Casino in Hobart opened in July 2025 as the first casino in Kiowa County, featuring more than 250 slot machines, table games, a bar, and the Boomarang Diner. The partnership's emphasis on integrating with AS/400 systems is particularly relevant for legacy-heavy operators, as it demonstrates that advanced AI and mobile engagement capabilities can be achieved without abandoning existing investments in core infrastructure.
