Liveops, a provider of flexible customer experience outsourcing solutions, has announced a nationwide initiative to recruit thousands of remote customer support agents in preparation for the 2026 tax season. The initiative offers individuals across the United States the opportunity to earn income from home while assisting a leading tax software brand.
“At Liveops, we hold the belief that meaningful work should be available to everyone, regardless of their location or the challenges they may face in life,” said Molly Moore, Chief Operating Officer at Liveops. “By broadening our remote customer support roles, we are empowering individuals from diverse backgrounds—including single parents, military spouses, and caregivers—to have greater control over their work hours and earnings.”
Liveops is focusing on recruiting agents from underrepresented demographics, such as bilingual candidates, women (who currently make up approximately 77 percent of the Liveops agent community), caregivers, veterans, retirees, and individuals with disabilities. By not requiring proximity to a physical call center, the company eliminates many geographic and socioeconomic barriers. “Our flexible sourcing strategy benefits both individuals and our clients,” remarked Jim Watson, Chief Executive Officer of Liveops. “We can engage a diverse and motivated talent pool from across the nation, including individuals who may not have had access to these opportunities otherwise.”
Customer support professionals within the Liveops network have the autonomy to select their own schedules, allowing them to coordinate work around caregiving, education, or other commitments. For clients, this model enables Liveops to align service coverage with actual demand during tax season without additional facility costs. The company has been facilitating tax season engagements for decades, using its on-demand model to quickly source, certify, and deploy agents. This helps clients minimize hold times and enhance customer satisfaction during peak periods.
By retaining income within local communities, the Liveops model bolsters local economies. Thousands of individuals will have the opportunity to earn supplemental income and gain experience in customer support for a nationally recognized brand. For more information, visit https://liveops.com.
