Outamation, an AI-native mortgage operations technology company, has integrated Equifax® consumer credit data into its OutamateMods platform, a move that could significantly enhance loan servicers' ability to retain performing loans. The integration, announced today, provides servicers with soft-pull credit data directly within the Outamation platform, allowing them to identify borrowers who are good candidates for loan modifications and act quickly to offer retention options.
In the current rate environment, refinance activity is low, but industry observers expect a surge once rates fall. By having Equifax soft-pull credit data readily available, servicers can react on day one of a refinance wave, offering qualified consumers new opportunities to improve their cash flow while helping servicers maintain their portfolios. The integration supports portfolio retention review, end-to-end execution in OutamateMods from eligibility through documents and closing, and retention and recapture programs, including performing loan modifications for portfolio loans.
“The time to build a retention program is before the next refinance wave, not during it,” said Ron Morton, Chief Revenue Officer at Outamation. “Keeping a borrower costs far less than winning one back, so having the tools in place now to prepare is a critical step to create compelling offers for consumers quickly.” This sentiment underscores the strategic importance of proactive retention in a competitive mortgage market.
Carrie Doyle, VP of Business Development, Digital Alliances for Mortgage & Housing at Equifax, added, “Mortgage servicers need timely insights to help match borrowers with the right loan. Bringing Equifax soft-pull credit data into OutamateMods puts that insight directly inside the retention workflow. It helps servicers act sooner and serve borrowers better.” The collaboration between Outamation and Equifax highlights the growing trend of integrating credit data into operational platforms to streamline decision-making.
The integration is live today for OutamateMods clients. For more information, visit outamation.com. This development matters because it equips servicers with tools to proactively manage their portfolios, potentially reducing defaults and preserving customer relationships. As the mortgage industry braces for a refinance wave, such integrations could become essential for servicers looking to stay competitive and retain profitable loans.
