SNAH Healthcare has announced a new partnership with the City of West Haven, Connecticut, to provide non-emergency medical transportation (NEMT) and senior center shuttle services. The program, which was awarded through a competitive municipal bidding process, aims to build a transportation model centered on trust, safety, and efficiency for government-funded services.
The service includes daily shuttles to the West Haven Senior Center and designated grocery shopping locations for residents. SNAH Healthcare differentiates itself through a commitment to safety, integrity, transparency, and fraud prevention. All vehicles in the fleet are equipped with front and back-facing cameras to create a visual record of each trip for passenger and driver safety. Real-time GPS tracking allows the city to monitor compliance with routes, timeliness, and resource utilization.
A key feature is door-to-door assistance for seniors with mobility challenges. Drivers are trained to provide hands-on help from the passenger's home to their seat on the shuttle. This person-centered approach combines compassionate service with technology to ensure accountability.
SNAH's operational model is designed to reduce fraud, a top concern for government agencies. By providing full visibility into the trip continuum, the company aims to prevent fraudulent billing and "ghost rides," offering peace of mind and cost savings. Paulina Wierzbicka, President of SNAH Healthcare, stated, "Our technology and processes are intended to enhance municipalities' control and verification processes, and therefore, will not provide a 'black box' environment for our partners." The company will provide performance reports and tools for the city to monitor performance independently.
The successful launch in West Haven leverages SNAH's experience in managing publicly funded transportation and home-care programs. The company is pursuing additional bid opportunities nationwide and invites municipalities to explore partnership opportunities. For more information, visit their website.
