Superpanel, the intake infrastructure designed for high-volume operations in regulated environments, announced the launch of Voco, its native voice execution layer for complex legal intake. The company reports that this new feature targets the largest hidden loss center in plaintiff law firms: intake inefficiencies that cost millions in missed cases annually.
According to Superpanel, nearly 250,000 intake workflows have been completed across lemon law, personal injury, employment law, and mass tort since its founding in 2024. In the past year, organizations using Superpanel have signed more than 15,000 cases, collected over 60,000 supporting documents, handled up to five times more inbound inquiries per intake staff member, and seen conversion rates increase by up to 300 percent within six months of full deployment—all without adding headcount.
The Voco voice layer is designed to capture revenue lost during the intake process. Callers are always given the option to speak with a staff member, yet fewer than 4 percent choose to do so, indicating high satisfaction with automated handling. Superpanel's system manages intake end to end, from first contact through case qualification and handoff, with accountability for outcomes and human oversight where judgment is required.
For more details, the full announcement is available at Superpanel's website. The company emphasizes that by owning intake execution entirely, firms can avoid missed opportunities and inconsistency that plague high-volume practices. Superpanel is headquartered in San Francisco, California.
